Claire Fontaine

Luxury & Guest Experience Writer

Claire Fontaine

Claire Fontaine specialises in luxury hospitality, wellness, and the evolving definition of guest experience at the upper end of the market. Her writing draws on extensive access to flagship properties across Europe and Asia.

Articles by Claire Fontaine

The New Rules of Boutique Hotel Design in 2026
DESIGNThe New Rules of Boutique Hotel Design in 202614 May 2026
Spa and Wellness: The Revenue Stream Hotels Are Finally Taking Seriously
WELLNESSSpa and Wellness: The Revenue Stream Hotels Are Finally Taking Seriously11 May 2026
The Art of Personalisation: How Top Hotels Know You Before You Arrive
GUEST EXPERIENCEThe Art of Personalisation: How Top Hotels Know You Before You Arrive10 May 2026
Why Luxury Hotels Lose Guests After the First Stay — and How to Fix It
GUEST EXPERIENCEWhy Luxury Hotels Lose Guests After the First Stay — and How to Fix It10 May 2026
Six Service Lessons Every Hotel Can Steal from The Ritz-Carlton
SERVICESix Service Lessons Every Hotel Can Steal from The Ritz-Carlton6 May 2026
Four Seasons Expands Private Jet Programme to 18 New Routes
LUXURYFour Seasons Expands Private Jet Programme to 18 New Routes5 May 2026
Luxury Hotels Drive Record Revenue Growth Through Spa and Wellness
WELLNESSLuxury Hotels Drive Record Revenue Growth Through Spa and Wellness3 May 2026