Sumaya Oneill

Senior Technology Editor

Sumaya Oneill

Sumaya Oneill covers AI, digital transformation, and guest experience innovation for Hospitality121. With a background spanning hotel operations and enterprise technology, she brings a practitioner's perspective to the intersection of hospitality and emerging technology.

Articles by Sumaya Oneill

Guest Data Privacy Is Now a Competitive Advantage
TECHNOLOGYGuest Data Privacy Is Now a Competitive Advantage16 May 2026
The Hotel Data Asset: How Properties Are Turning Guest Data Into Revenue
TECHNOLOGYThe Hotel Data Asset: How Properties Are Turning Guest Data Into Revenue13 May 2026
A Hotel CIO on Building an AI Strategy That Actually Works
INTERVIEWA Hotel CIO on Building an AI Strategy That Actually Works12 May 2026
Hotel Technology Investment Hits $4.2B in First Half of 2026
TECHNOLOGYHotel Technology Investment Hits $4.2B in First Half of 202612 May 2026
Sumaya Oneill: What AI Actually Changes About the Guest Experience
INTERVIEWSumaya Oneill: What AI Actually Changes About the Guest Experience11 May 2026
What Guests Actually Want in 2026 (And Why It's Changed)
GUEST EXPERIENCEWhat Guests Actually Want in 2026 (And Why It's Changed)10 May 2026
Hospitality AI Investment Hits Record $4.2bn in First Half of 2026
NEWSHospitality AI Investment Hits Record $4.2bn in First Half of 20269 May 2026
AI-Driven Revenue Management: What's Working and What Isn't
TECHNOLOGYAI-Driven Revenue Management: What's Working and What Isn't8 May 2026
How AI is Transforming the Guest Experience
TECHHow AI is Transforming the Guest Experience6 May 2026
Contactless Check-In Becomes Industry Standard at Major Chains
TECHNOLOGYContactless Check-In Becomes Industry Standard at Major Chains24 April 2026